- Registered NDIS Provider
What would you like to be different in your day-to-day life? Tell us where you need help or ask a question about getting started. Share as much as you feel comfortable with, and our team will get in touch.
The information you provide will be used to respond to this enquiry and determine whether our supports may be suitable. Please see our Privacy Policy for information about how we collect, use and protect personal information.
Based in Bellbird Park, we work with participants across Ipswich, Brisbane South and the Toowoomba region.
Feeling comfortable with a provider includes being able to explain what matters without worrying it will be dismissed. Cultural traditions, family relationships and past experiences can all influence how you feel about receiving care.
We welcome those conversations. Our approach combines cultural understanding with practical experience in disability and community care, giving you space to ask questions, express preferences and raise concerns as we work together.
Explore some of the questions that can come up when starting support or adjusting your arrangements.
Your family may play an important role in your life, while having different ideas about the support you need. We start by understanding your wishes and how you want family members involved.
You can ask to speak with us privately, invite someone you trust to a discussion or give permission for particular information to be shared. Where disagreements arise, we explain the available options and give everyone involved an opportunity to understand your perspective.
Sometimes a family member’s concern comes from uncertainty about safety or how an arrangement will work. Talking through those practical details can help, while keeping your preferences central. If a formal decision-making arrangement applies, we clarify its scope and continue involving you in decisions as fully as possible.
Let us know what feels uncomfortable or isn’t working. It might relate to communication, personality, cultural understanding or how tasks are carried out. We’ll discuss whether an adjustment could help or whether a different worker would be more suitable. Any alternative will depend on availability, and we’ll explain the options before making changes.
In a close-knit community, you may feel concerned that personal information could reach relatives, friends or people you see socially. Knowing someone outside work does not give a worker permission to discuss your care or circumstances with them.
Our privacy and confidentiality expectations apply to conversations as well as records. Information about your support should only be shared for an appropriate purpose, with the relevant consent or other lawful authority.
If you already know that a worker has connections within your community, tell us about any concerns. You do not need to explain private family matters to say that an arrangement feels uncomfortable. We can discuss boundaries, clarify who may receive information and consider whether another available worker would be a better fit.
You can also raise a concern directly with management if you think information has been shared inappropriately. We’ll listen, review what happened and explain how the concern will be addressed.
Tell us which dates or routines you would like your support to accommodate. This could include prayer times, fasting periods, religious holidays or community celebrations. We’ll discuss possible changes with you and check worker availability. Giving notice helps us plan, and we’ll explain any scheduling or service agreement considerations before confirming revised arrangements.
A difficult experience can leave you unsure about inviting someone into your home, sharing personal information or relying on a provider again. You can contact Sunrise Support Services to talk about what would help you feel more comfortable, without committing to start.
You decide how much of the previous experience you want to explain. It may be enough to tell us what you want handled differently—for example, being consulted before changes, having clearer communication or knowing who to call when something goes wrong.
Before support begins, we can talk through:
We’ll explain what we can offer and be clear about any limitations. If you choose to proceed, we can discuss a manageable starting arrangement and opportunities to review how it feels. Trust takes time, and your feedback helps us understand whether the arrangement is working for you.
Raise it with us as soon as you become aware, so there is time to review your arrangements. We can discuss the cost of your current services and, with your consent, involve your support coordinator or plan manager to understand the remaining budget.
Depending on your circumstances, options might include adjusting the frequency or length of visits and prioritising essential assistance. Changes need careful discussion, particularly where reducing support could affect your safety or daily needs.
We cannot guarantee additional funding. If your needs have changed, your support coordinator may be able to help you explore the appropriate next steps with the NDIS. Any proposed changes to our services or payment arrangements will be explained before you agree to them.
You can contact Sunrise Support Services directly on 0435 320 821 or email admin@sunrisesupportservicesau.com and ask to speak with management. You can also use the website’s Feedback and Complaints form.
Explain the concern in whichever way feels easiest. You may want someone you trust to help write it down, join a conversation or speak on your behalf with your permission. Anonymous feedback is also an option, although it may limit our ability to ask questions or provide an individual response.
Let us know if you are worried about your worker being told. We’ll discuss how the concern can be handled and explain where information may need to be shared to investigate or respond appropriately. Raising a concern should not disadvantage you or affect your right to respectful care.
You can also seek help from an independent advocate or raise a complaint with the NDIS Quality and Safeguards Commission.
